Questions About Orders

Three cans of Stereo Flower Blood Orange Hibiscus next to a cardboard box on a wooden surface.

Where can I buy Stereo Flower?

You can purchase Stereo Flower THC infused beverages right here on our website www.stereoflower.com .

Stereo Flower ships to most U.S. states where hemp-derived THC beverages are permitted.

Availability may vary based on local regulations. You’ll always see the most accurate shipping eligibility at checkout.

Currently shipping 5mg & 10mg to:

DE, FL, IL, IN, KS, ME, MI, MO, NV, NH, NM, NY, NC, OK, PA, SC, TX, WI, WY, DC

Only shipping 5mg to :

KY & LA

Retail availability:

Stereo Flower is also beginning to appear in select retail locations across key markets, including:

New Jersey, & North Carolina

Availability may vary by store.

Note:

Certain products may have limited availability in specific states due to local regulations.

Placing Online Orders

Stereo Flower is available to customers 21 years or older.

If you’re of legal age and located in a state where hemp-derived THC beverages can be shipped, you can browse the site, add your favorites to cart, and complete your order at checkout.

Shipping eligibility will be confirmed during checkout based on your location.

How Do I Track An Order I Placed Online?

Orders are typically processed and shipped within 1–2 business days after they’re placed.

Once your order is on the way, you’ll receive a shipping confirmation email with tracking details so you can follow it every step of the journey.

If you don’t see your tracking email or have any questions about your order, feel free to reach out to our team at Support@stereoflower.com — we’re here to help.

Can I Cancel An Order I Placed Online?

We move quickly to get orders out the door — most begin processing shortly after they’re placed.

Because of this, we’re not able to guarantee cancellations once an order has been submitted. If your order has already entered processing, we won’t be able to stop or modify it.

If you need to request a cancellation, please contact us as soon as possible at support@stereoflower.com with “URGENT: Order Cancellation Request” in the subject line. We’ll do our best to catch it in time.

What is Onward and VIP+ Package Protection?

Onward’s VIP+ Package Protection is an optional add-on you can select at checkout to protect your order while it’s in transit.

If your package is lost, stolen, or damaged, VIP+ Package Protection makes it easy to file a claim and get support resolving the issue quickly.

We’ve partnered with Onward to provide an extra layer of assurance, so you’re covered from checkout to delivery.

As an added benefit, every purchase of VIP+ Package Protection helps support environmental initiatives focused on removing CO₂ from the atmosphere and promoting healthier ecosystems.

If you added VIP+ Package Protection to your order and need to file a claim, you can do so through the claims portal.

What If My Stereo Flower Order Arrives Damaged?

Onward’s VIP+ Package Protection helps protect your order against issues that can occur during shipping, including damage in transit.

If your order arrives damaged, you can file a claim with Onward for support resolving the issue.

To help speed up the process, we recommend taking photos of both the product and the packaging it arrived in before submitting your claim.

VIP+ Package Protection can be added at checkout for added peace of mind from shipment to delivery.

File a claim with Onward here.

If you did not purchase Onward shipping protection, please send us a message to support@stereoflower.com with a photo of the damaged items as well as the packaging the item arrived in, so we can help.

Missing Or Stolen Orders

Onward’s VIP+ Package Protection helps cover orders that are lost or stolen during transit.

To protect your order against loss or theft, be sure to add VIP+ Package Protection at checkout.

If you purchased Onward’s VIP+ Package Protection and your order has not arrived, you can file a claim with Onward for support, here.

If you did not purchase Onward, and your order goes missing, please contact us at support@stereoflower.com and we will do our best to help!

How do I file a claim with Onward?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

QUESTIONS ABOUT SHIPPING

Assorted cans of Stereo Flower drinks in a cooler with ice, surrounded by sand.

Do you ship to my state?

Please check the list below for the most up to date shipping locations.

Currently shipping 5mg & 10mg to:

DE, FL, IL, IN, KS, ME, MI, MO, NV, NH, NM, NY, NC, OK, PA, SC, TX, WI, WY, DC

Only shipping 5mg to :

KY & LA

What are your shipping rates? How long does it take to get to my door?

Our shipping rates vary based on desired speed, product quantity/weight, and carrier.

At checkout, you will be presented with a variety of shipping options that will show you both the cost and estimated shipping time.

You will also receive a tracking link that you can use to follow along while your order is in transit.

What if my order is lost or stolen?

If your package is lost, stolen, or damaged, VIP+ Package Protection makes it easy to file a claim and get support resolving the issue quickly.

We’ve partnered with Onward to provide an extra layer of assurance, so you’re covered from checkout to delivery.

If you added VIP+ Package Protection to your order and need to file a claim, you can do so through the claims portal.

If you did not add VIP+ Package Protection to your order, please email us at support@stereoflower.com and we will do our best to assist you.

What is Onward and VIP+ Package Protection?

Onward’s VIP+ Package Protection is an optional add-on you can select at checkout to protect your order while it’s in transit.

If your package is lost, stolen, or damaged, VIP+ Package Protection makes it easy to file a claim and get support resolving the issue quickly.

We’ve partnered with Onward to provide an extra layer of assurance, so you’re covered from checkout to delivery.

As an added benefit, every purchase of VIP+ Package Protection helps support environmental initiatives focused on removing CO₂ from the atmosphere and promoting healthier ecosystems.

If you added VIP+ Package Protection to your order and need to file a claim, you can do so through the claims portal.

Do I have to purchase Onward and VIP+ Package Protection?

No, you do not need to purchase Onward VIP+ package protection for your order, but we encourage it, to ensure the best resolution process for any covered order issue.

QUESTIONS ABOUT OUR SPARKLING TEAS

What’s in a Stereo Flower beverage?

Each Stereo Flower sparkling tea is made with a tea base, flavor ingredients specific to each variety, hemp-derived THC, CBD, and a functional adaptogen blend featuring L-Theanine, GABA, and Lion’s Mane.

The result is a crisp, refreshing beverage designed to feel balanced, intentional, and easy to enjoy.

What THC options do you offer?

Stereo Flower beverages are available in two THC strengths:

5mg THC — a lower-dose option for a more measured experience

10mg THC — a higher-dose option for a more dialed-up experience

Both strengths are available in the same flavors, so you can choose the level that fits your moment without changing the flavor.

Do your drinks contain CBD?

Yes. Stereo Flower beverages include CBD alongside THC as part of the overall formulation.

This combination is intended to create a balanced, smooth experience.

What functional ingredients are included?

Each can includes:

L-Theanine

GABA

Lion’s Mane

These ingredients are included as part of Stereo Flower’s functional formulation and help set the drinks apart from a more standard THC beverage.

Why does Stereo Flower include L-Theanine, GABA, and Lion’s Mane?

Stereo Flower was formulated to be more than just cannabinoids in a can.

We include L-Theanine, GABA, and Lion’s Mane to create a more thoughtful, layered beverage experience that feels intentional from formulation to finish.

QUESTIONS ABOUT RETURNS

What Is Your Return and Refund Policy For Consumable Products?

If your purchase Onward Shipping Protection, you’ll also have 90 days after your purchase to trial your Stereo Flower beverages– this is our Taste Guarantee. If you are dissatisfied with your beverages, Onward will work with us to make it right or refund your purchase.

Due to the consumable nature of our products, Stereo Flower does not accept returns or exchanges.

Please do not ship or return any packages without prior authorization. Any returns sent without prior approval may be discarded upon receipt, and no refund, replacement, or store credit will be offered.

If you have questions regarding an order, shipping damage, or a non-consumable item (if applicable), please contact us at support@stereoflower.com .

How Do I Cancel an Order I Placed Online?

We move quickly to get orders out the door — most begin processing shortly after they’re placed.

Because of this, we’re not able to guarantee cancellations once an order has been submitted. If your order has already entered processing, we won’t be able to stop or modify it.

If you need to request a cancellation, please contact us as soon as possible at support@stereoflower.com with “URGENT: Order Cancellation Request” in the subject line. We’ll do our best to catch it in time.

Taste Guarantee

If you purchase Onward Shipping Protection, you’ll also have 90 days after your purchase to trial your Stereo Flower beverages– this is our Taste Guarantee. If you are dissatisfied with your beverages, Onward will work with us to make it right or refund your purchase.

How do I file a claim with Onward?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

How much time do I have to file a claim with Onward?

Depending on the claim type, customers can file a claim as early as 15 days from delivery, and as late as 90 days from delivery if you leverage our Satisfaction Guarantee.

QUESTIONS ABOUT WHOLESALE

Can I purchase Stereo Flower Sparkling THC Teas Wholesale?

Yes! However, depending on your business' location, product availability may be limited.

If you are interested in stocking Stereo Flower sparkling teas in your store, please contact Sales@stereoflower.com .

Do I need a special license to sell Stereo Flower?

Not necessarily! The answer to this will depend on where your business is located and the current laws in that part of country. Please consult your state's legislative website for the most up to date and accurate information. Please note- this is not legal advice.